Steps to Requesting a Refund
Before requesting a refund, please be absolutely sure you are ready to do so, as refunds are not reversible.
If you do decide that Review Trust is not for you, to ensure the most efficient processing of your refund, we ask that you email our support team & specify:
- The email address you used to purchase your membership
- Whether you are looking for a full refund on all of your purchases, a partial refund for one purchase or a specific purchase credited back to your account.
- The payment ID provided in the JVZoo or PayKickstart receipt for each purchase. Without this information, there is potential we may not be able to process your refund immediately as we do not have access to the PayPal transaction information within our system.
If we are unable to locate your payment, we will reply with a request for additional information.
Please Note: All refund requests will be honored, so long as they are sent within 14 days of your initial purchase date. However, there will not be exceptions to this guideline, in accordance with our 14 Day Money-Back Guarantee that you agreed to upon completion of your transactions.
Refunds After 14 days
We are completely transparent with our refund policy and include information for customers to review directly on the sales page, purchase page and within our Support Center, so you are fully educated regarding our policy from the time of purchase.
We offer a full 14 Day no-strings-attached refund period because we believe in our product. We also know it takes time to get setup and learn the ins and outs of the system. We provide training and support to help with any questions or issues so you are able to make the most of the product you purchased. Based on that, we do feel that 14 days is a reasonable amount of time for anyone to determine whether this is a good fit for you or not. Outside of extreme circumstances, we will not honor a refund after the 14
Please be advised that after 30 days, our system no longer allows refunds. If you request a refund after 30 days because of an "extreme" case, we will be entirely unable to honor the request simply because our system blocks us from being able to do so.
I No Longer Want a Refund
We pride ourselves on exceptionally quick response time to requests, especially refunds! While we do make sure to note that refunds are not reversible once they're processed, we understand that things can change between the time of the request and when you decide a refund isn't the way you want to take (despite your acknowledgment of this note). Unfortunately, once we receive your request, we have most likely immediately processed the refund back to your account. You can try to respond to the email thread letting us know that you have changed your mind - however, we cannot promise that the refund has not been credited back already.
Should the situation arise where a refund has been processed but you have changed your mind, our best suggestion is re-purchasing the access you were refunded for.